Refund policy

At Rencraft, we take pride in creating exquisite handmade accessories crafted from the finest gemstones. We are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not entirely pleased with your order, please review our return policy below:

  • Eligibility for Returns:
1. Returns are only acceptable for damaged items or if you receive the wrong order.
2. Returns must be requested within the first 3 days from the date of order delivery.
3. To be eligible for a return, your item must be in the same condition as when you received it, with all original packaging and tags intact.

  • Items Excluded from Returns:

1. We do not accept returns for items that have been intentionally damaged or altered.
2. Returns for reasons other than damage or incorrect orders, such as changes in personal preference, are not accepted.

  • Initiating a Return:

If you believe your item is damaged or if you received the wrong order, please follow these steps to initiate a return:

1. Contact our Customer Support team at info.rencrafts@gmail.com within 3 days of receiving your order.
2. Provide your order number and a clear description of the issue, along with any relevant photographs.

  • Return Approval and Instructions:

1. Our Customer Support team will review your request and notify you of the return approval or rejection within 5 business days.
2. If your return is approved, you will receive instructions on how and where to send the item.

  • Refunds:

1. Upon receiving and inspecting the returned item, we will notify you of the status of your refund.
2. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method.

  • Shipping Costs:

1. You will be responsible for paying for your own shipping costs for returning the item unless the return is due to a mistake on our part.
2. Shipping costs are non-refundable.

  • Contact Information:

If you have any questions or concerns regarding our return policy, please feel free to contact us at info.rencrafts@gmail.com .

Please keep in mind that our handmade accessories are unique, and slight variations in gemstones are a part of their natural beauty. We appreciate your understanding and support for our return policy as we strive to provide you with the best quality and service.

Thank you for choosing Rencraft Handmade Accessories. Your satisfaction is our top priority.